W20.net offers Wireless Broadband Internet Services to The East of England and provides a complete solution, including installation and support, for the delivery of high speed internet access, with integrated IT services. Our extensive portfolio of products includes: SDSL Broadband with speeds starting at 4MB/s A Router that offers distribution of broadband around your home or office through wireless links as well as through the electricity sockets on your wall. Free and lo-cost phone calls through the Internet. Remember with our service you do not need a telephone line in order to access broadband, imagine the savings …. Remote security camera monitoring. See who’s around when you are not. View live pictures on your computer, or even mobile phone! The service is supplied over unobtrusive radio units, utilising the most modern technology; the size of the equipment has been kept to a minimum. Our standard unit is the same height as an A4 piece of paper, whilst only half the width. The contention ratio is a maximum of 10:1 for business customers and 50:1 for domestic customers. Connection to your system An RJ45 adapter is provided for connection to your PC / Network. You are allocated e-mail addresses. We also offer a full suite of additional services, including bespoke firewall installation, antivirus/anti-spamming solutions, networking and wi-fi design and installation, additional public IP addresses and VPN's. Together with the more standard ISP services, hosting, website/database design and build. Tariffs The tariffs in the following table are for the various services available; discounts are available for advanced payment on long term contracts. SDSL 4Mbits/sec Domestic £29 per month SDSL 4Mbits/sec Business £79 per month Standard installation/equipment cost The supply and installation of the antenna and radio cost from £149 subject to site survey. Domestic prices include VAT @ 17.5%, business prices exclude VAT. Discounts for advanced payments: 1 Year 5%, 2 Year 10% and 3 Year 15% Site Survey Initially a site survey will be conducted to plan the optimum location for the radio unit/s, cable runs and presentation of the broadband interface connection. Once this is completed, W20 will produce a suitable installation plan. System Installation The W20 installation team are available 5 days a week, Monday to Friday, typically between 08:30 and 17:30, though installations can be scheduled outside of these hours at customer request. A typical installation is completed within 3 hours. The installers work to the agreed service package and upon completion the customer is asked to inspect and sign for the work. Technical Support W20 offers technical support on 01245 363220 Repair and Return In the unlikely event of a unit failure W20 will endevour to dispatch an engineer within 24 hours of the report. This service is free of charge for the duration of the contract.